Frequently Asked Questions

Below are answers to a few of our most Frequently Asked Questions (FAQ). Please contact us and we will be happy to answer all your questions.

I'm going on a strict diet for the next six months. Should I order my gown one size smaller?

No. A gown can always be taken in but cannot be let out. Sometimes tension and all the extra social activities prior to the wedding make weight loss impossible.

What influences the choice of white or ivory? Is it personal preference or skin colour?

White was once considered the traditional colour for all women, but now skin tones are paramount. Blondes with fair skin look best in white, but redheads and women with olive or darker complexions usually look best in ivory.

Who pays for the wedding gown? I want to approach this with sensitivity and avoid a family feud.

Once upon a time, it was the bride's parents, but this is no longer taken for granted. Today, it may be the bride or a sharing of the cost with her parents. The older and more established the bride is, the greater the tendency for her to buy her own gown.

When should I book an appointment?

Timing is everything and it is recommended that you book a time to meet with a bridal consultant. Tip: Try a weekday appointment rather than a Saturday.

Don't just take our word for it - see what our customers are saying about us:

Promises and Lace was the second shop that I visited. Pretty immediately you can tell that they have quality collections. The staff was also very knowledgeable and the owner, Lynn, was a lovely woman who obviously cares about her customers. I just love the dress I found and can't wait to wear it on my wedding day.

Kianosh Keyvani

We had decided to go to Promises & Lace for my daughter to pick out her wedding dress as the selection was great. Upon arriving at our meeting we met our sales lady Carol. Carol made our experience not only fun but she is so knowledgeable and goes way out of her way to help. She is truly an amazing lady. When picking up the dress last week, Carol had already picked out some Veils to match the dress and also offered some advice while travelling overseas with your wedding gown. regrading travel. She is absolutely amazing! We also got to meet the owner Lynn who made the experience memorable. Just love this Bridal Shop and would highly recommend to all brides and Mother of the Bride or Groom on their wonderful selection of gowns.

Ann Barr

I had an amazing experience at promises and lace! When my dress came in I had a reaction to the sleeves and the bottom was not what I wanted I called the store to discuss what we could do with the dress to stop the reaction and fix the bottom. Lynn the Owner took control of the situation with different options and from that point on was there for every one of my appointments. She was amazing, great customer service. Every time I went in the staff was so kind and helpful. Anna the seamstress was also amazing and made my dress exactly how I wanted it! Highly recommend buying locally before making the drive to Toronto

Nicole De Luca